Apply statistics to different quality methods in healthcare. Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following: Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them. Your CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data. Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data. Question Great 5 Good 4 OK 3 Fair 2 Poor 1 No Response Total Hours of Operations 10 17 3 0 10 0 40 Convenience of location 10 15 5 3 3 4 40 Cleanliness 11 14 8 4 3 0 40 Waiting time in reception area 9 16 0 4 11 0 40 Comfort while waiting 20 10 5 5 0 0 40 Explained procedure 17 9 8 0 6 0 40 Questions answered 11 15 7 2 3 2 40 Friendly and helpful 21 5 5 7 2 0 40 Knowledgeable and professional 6 21 4 3 3 0 40 Modesty respected 12 14 8 0 6 0 40 Confidentiality respected (HIPAA) 10 10 14 5 1 0 40 Overall impression of visit 30 0 5 3 2 0 40 Willingness to return 31 0 9 0 0 0 40 Likelihood of referring to others 32 0 4 3 1 0 40 Respondents were also asked about their wait times. Here is the data on wait times: Number responding Wait time before being checked in at Reception 4 10 minutes 16 15 minutes 8 20 minutes 12 25 minutes Number responding Wait time before being seen by a healthcare professional 2 10 minutes 6 15 minutes 10 20 minutes 22 25 minutes You are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility. Determine the percentages of the following: What is the mean waiting time in the reception area? What is the mean waiting time to see a healthcare professional? Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?
