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#1 Listening is a critical skill for both leaders and followers. Many overlook the simplicity yet importance of being a good listener. The 10 keys to effective listening covered in your textbook are:Discuss, in detail, which three keys from the list above are most important in your opinion and why.#2. Daft states that an open communication climate helps alleviate tension and conflict between departments, builds trust, reaffirms employee commitment to a shared vision and makes a company more competitive. Discuss an open communication climate and why it is important.Purchase the answer to view it
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