DPBS 1170 Technology Resources 2 General housekeeping: Please switch your microphone to mute to avoid disruption to the class Use the chat channel to ask questions or make a comment, or raise your ‘virtual’ hand If you have poor internet, turn off your video, otherwise please turn on your cameras Wait for your lecturer to start Week 6 Tutorial This week in the tutorial: MOBILISE & COMBINE 1. Choose 2 Gartner options and customise these into solutions for the organisational issue you identified last week MEASURE 1. Use the TOE framework to evaluate which option is more feasible Mobilise & Combine MeasureIdentify En vi ro n m e n t (e .g ., le ga l, b u si n es s tr en d s, g lo b al e n vi ro n m en t) O rg an is at io n al P e rf o rm an ce Technology Toolkit Identify What Problem Are We Solving Measure Technology, Organisational & Economic feasibility Mobilise Find IS solutions Change enabled by technology3 competitive advantages from technology: Customer Intimacy Operational Excellence Technology Menu Solution Definition Product/Service Leadership How do we orchestrate organizational resources Identify Mobilise & Combine Measure Identify an issue faced by the organisation. Mobilize action on this issue Measure progress and outcomes Hint! Linked to your Interview Skills AssessmentW5 Tutorials W6 Tutorials Focus is now on the organisation’s t chnology reso rces What is involved in the “identify” step Identify 1. Identify organisational issue 2. Use Why-Why diagram to identify underlying reasons 3. Identify impact on tech resources (IT competitive) 6Operational Excellence Identify how technology delivers competitive advantage Product/Service Leadership Customer intimacy Improving the efficiency and/or effectiveness of the organisation. Understanding customers better, to create opportunities to provide a better customer experience (and more opportunities for sales Technology products/services are outside the scope of this course; but sometimes internal technologies can improve product/service delivery. IT Competitive advantages Identify What is involved in the “mobilise” step Mobilise & Combine 2. Use the IS 5 component framework to identify what the needs are under each component and what is critical for the solution 1. Select 2 Gartner options and customise the technology trend to resolve the issue for your organisation Information Systems (IS) 5 component framework 1. Hardware 2. Software 3. Data 4. Procedures 5. People What is involved in the “measure” step Measure 1. Technology feasibility Assess TOE feasibilities 2. Organisational feasibility 3. Environment (economic) feasibility Compare you 2 options from the “mobilise” step and choose 1 Technological Feasibility Organisational Feasibility Economic (environment) Feasibility Compatibility of recommendations – Does the new technology have similar features to what the organisation already has Complexity of recommendations – – Are there a large number of technology changes – Are the technologies interdependent – What is the impact on the end-user experience (e.g., this could be employees or customers) Hardware, software and procedures used to assess for the above Out of the 2 options, which meets the feasibility more Existing people capabilities to implement and use technology – Do people have skills to implement the technology in the recommendation – Do people have the skills to use/maintain/manage the technology in the recommendation – Are people adaptable to changes Managerial support to invest in the new technology – Do senior managers advocate and promote technology change – The development of the new technology needs the support of the manager to allocate adequate capital and human resources People and procedures used to assess the above Look at the extent of technology use in the company Costs of the recommendation – The cost of developing/acquiring the apps – The cost of operation and management of the new technology Benefits of the recommendations – Cost savings (e.g., people’s time, reduction of roles, improvements in quality of product/service, and any other way to make a monetary cost saving) – Revenue generated by the recommendation (e.g., in this case the 3 Apps) – New customers obtained Make a reasonable assumption on the cost and benefit based on the complexity of the tech/type of technology Technological feasibility applied to Audit Firm solutions Complexity: this is a relatively new technology, likely to have a big learning curve. Compatibility: claims to easily be able to load client content – need to validate this claim. Audit Productivity with AI (MindBridge) Work flexibility (Cloud–based collaboration with MS tools) Complexity: Widely used existing technology. Compatibility: Firm is likely to already use much of the MS Office suite. Organisational feasibility applied to Audit Firm solutions Adoption: may need to hire specific expertise in very specialised software; or invest in training internal team Support: This would need strong support from audit partners to be viable solution Adoption: expect most staff have basic skills, but will still need structured support to adopt new ways of working Support: This would need strong support from audit partners and mid-level managers to be a well adopted solution Audit Productivity with AI (MindBridge) Work flexibility (Cloud–based collaboration with MS tools) Economic (Environmental) feasibility applied to Audit Firm solutions Cost: large cost involved in developing both hardware and people to use the AI technology Benefit: reduced cost associated down the track Cost: minimal large outlay since Cloud based tools paid on subscription. However will not see reduction in HR costs down the track Benefit: easy for staff to adapt to. Audit Productivity with AI (MindBridge) Work flexibility (Cloud–based collaboration with MS tools) Measure the solution with TOE framework 1. Critically compare the 2 options you have chosen using the TOE framework to choose which option is the most feasible. – Make sure ALL of the elements are analysed Course Reminders Next week is Flexibility Week! No lectures or tutorials! Unit 6 Asynchronous and Synchronous lecture – please complete this by Friday 25 February 4pm (AEDT) Interview Skills Part B due W8 Friday 11th March 4pm (AEDT)! Let me know what might be helpful to include in the ISB assessment preparation video You will receive your mark and feedback for ISA during Flexibility Week. Please watch out for announcements. Mid term Tutorial Portfolio mark and progress report will also be provided towards end of Flexibility Week Enjoy your break!
