Answer & Explanation:Discuss a recent hotel or restaurant experience in which your perceptions far exceeded your expectations for the service received. Connect what you experience with your readings and class discussion on service management. (look it at files)Essays must uploaded as .docx files and are to be formatted in single-spaced 12 point Times
New Roman font, one inch margins, right justification turned off, double-spaced paragraphs with
no first line indents (use the sample essay appearing on the last page of this syllabus as an
example of correct formatting). No essay title, student name, course name or restatement of the
essay assignment should appear in the essay. Each essay must contain at least four paragraphs.
Essay content must be relevant to the assignment, contain a minimum of 500 words, must follow
the formatting guidelines above, be free of spelling and grammar errors, and have an Originality
Report less than 25% to receive a score of 100 points.
week_2_lecture_notes_2_.pdf
