De ne three quality metrics that might be used toDe ne three quality metrics that might be used to describe quality and performance for the following services:
(a) Your cellular phone service (e.g., Verizon);
(b) Your Internet service provider (e.g., AOL);
(c) Your dry cleaning and laundry service;
(d) Your physician’s of ce;
(e) Your hairdresser;
(f) Your favorite fast-food restaurant.
De ne three quality metrics that might be used to
