1. What were the inefficiencies at Knight before Fleet View was installed?
2. What information do managers have now that they did not have before?
3. What are the indicators for greater efficiency at Knight Transportation now?
4. Of the approaches to gaining strategic advantage discussed in this chapter, which one applies to this case?
5. Considering the devices and software that Knight uses, can it keep an advantage over competitors for long? Explain why or why not
