The purpose of this assignment is to align proper
service system applications to certain industries. You will also analyze and
evaluate a companys customer service strengths and challenges.
Select a company you
are familiar with, such as your own employer or a public company that you know
you can find customer service data on.
Identify the type(s)
of service system used in the company or a certain part of the company.
Create an 8 slide
PowerPoint presentation, including detailed speaker notes, that outlines and
highlights the system strengths and weaknesses. Include an analysis of industry
comparisons if available.
Choose a service system from this assignment that you will implement in
the Supply Chain Template assignment in Week 6.
Cite references to
support your assignment.
Format your
citations according to APA guidelines.
NOTE: Included week 6s writing assignment as a reference as assignments are interelated. week 6s assignment is not included in this order.
