Customer Satisfaction:
Identify and serve customers to meet their needs, measure and improve customer satisfaction by becoming their First Choice.
Emphasize Quality Customer Service in all ACS programs by maintaining Customer Focus.
Ensure 90% of customer requests are filled within established timeframes and with less than 10% errors.
Proactively seeks and listens to customers and objectively consider others ideas and opinions, even when they are in conflict with ones own.
Complete required customer service skills training as outlined within the organization suspense dates.
Customer survey responses are excellent or good at least 85% of the time.
Results are tracked monthly.
Participate in customer focus-groups (for regular users and non-regular users) at least once during the rating period.
