To learn how to apply SPCM to a process, continue the flowchart from Week 1 and identify variances within a process. You can find variances from the data identified in Week 1.
When calculating data keep it simple. Example:
The following is the registration times (for whatever) for each month in minutes.
Jan 18
Feb 15
Mar 20
Apr 18
May 21
Jun 16
Jul 15
Aug 19
Sep 21
Oct 20
Nov 17
Dec 18
Add them up and divide by 12 and the monthly average for the year is 218/12 = 18.166 or round down to just 18 minutes. You just calculated data.
If you copy the numbers (just each months number of minutes) Ive provided into an excel spreadsheet, highlight the cells, go to Insert then go to the charts, click on the control chart, hit enter youll have a control chart. It is that simple. Address each assignment objective as asked.
If you struggle with a control chart, check out this video:
