Data Preservation During Upgrades
You work on an IT Support Team. Your organization is planning to upgrade the sales teams smart phones. Your supervisor asked you to provide documentation for the sales representatives to prepare for the upgrade. Remember, the sales representatives do not have an IT background, nor are they fluent in IT jargon.
Create a document that will provide the following information to the sales representatives:
How to identify what work-related data needs to be preserved
How to differentiate between data already backed up and data that needs to be manually protected
How to protect data not automatically backed up
How to copy secured data onto their new devices when the devices are received
How data synchronization will be performed
Document your information and directions in any format you think the sales representatives will best understand. For example, you may create a memo, job aid, infographic, chart, or diagram.
Create your document using Microsoft® Word, PowerPoint®, Visio®
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