You, as a general manager of a large resort hotel, are again
You, as a general manager of a large resort hotel, are again interested in finding which Training Method is the most effective one for your male and female employees. So far your training manager has utilized 3 different ways to train employees; Faceto Face; Fully Online; and through Training Manuals. Manager has recorded the Service Quality Scoresfor each of these employees ranging from 0 to 15. The data is provided in file Training2.sav. Analyze the data and answer the following questions:
a. Which statistical analysis is the most appropriate to answer your question.
b. Name the dependent variable/s____________
c. Name the independent variable/s ___________
d. For assumption of Equality of variance, which test statistics is referred to?
e. What is the sig. value for this test statistic?
f. How do you interpret this test statistic?
g. Does Method of Training impact Service Quality Scores? Show output, highlight figures and write your answer.
h. Does Gender impact the Service Quality Scores? Show output, highlight figures and write your answer.
i. Is there an interaction effect present? Show output, highlight figures and write your answer.
j. Plot the effect of training and gender on Service Quality Scores, show output and interpret it.
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