Answer and analysis the following
Introduction to Business Processes
1. Describe the functional organizational structure. Why do you think this structure is so widely used?
2. What is the silo effect? Why does it exist? What problems does it create? How can an organization
reduce or eliminate the silo effect?
3. What is a business process? Why is adopting a process view of organizations essential to becoming a
successful manager?
4. Briefly describe the key business processes included in this chapter in terms of their key steps.
5. Explain the interrelationships among the key processes included in this chapter. Why are these
interrelationships important?
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