SEE THE ATTACHMENT Question 2 Noise that comes from machines or music in the background Listening to music while others are speaking Ringing in the ears that distracts our thoughts Our opinions and biases that influence our message Question 3 Supportive communication Dependency communication Defensive communication Neutrality communication Question 4 Supportive communication Neutrality communication Defensive communication Dependency communication Question 5 Sending a message via email Peoples identities, emotions, and relationships Nonverbal communication that makes up the bulk of the messages you send Nonverbal messages that are sent in advance of verbal messages Question 6 Email can be used to communicate. Video announcements share too much information. Personal connection and a sense of relationship can be lost. Technology is expensive. Question 7 Body type Views and beliefs Language Political ideology Value system Question 8 When everyone on the team is at the same level in an organization When someone does not speak up in a meeting because they are shy When the electrical power fluctuates causing dimming of the lights When there is a perceived difference in the importance of 1 role over another Question 9 Age Education level Religious customs Sexual orientation Eye color Question 10 Not making assumptions regarding a persons behavior Pretending that you understand the language breakdown during the communication process Acknowledging and accepting the cultural differences Avoiding cultural slang usage Question 11 Passive voice Supportive voice Active voice Paraphrasing voice Question 12 Contextual rules Socialism rules Semantic rules Syntactic rules Question 13 Defensive communication Neutrality communication Dependency communication Supportive communication Question 14 Words do not mean the same thing to all people. Recognize variations of how spoken language is used across cultures. All languages have value. Language does not have rules. Everyone does not speak with a dialect. Question 15 Asking questions for a better understanding Believing the stereotypes that you read about Distinguishing fact from opinion Developing better listening skills Question 16 Transmitting Listening Reflecting Hearing Question 17 Biased listening Discriminative listening Comprehensive listening Informational listening Question 19 Personal beliefs Factual information that is presented Cultural values Prior experiences Question 20 Semantic noise Internal noise External noise Jargon noise Question 21 Sympathetic listening Evaluative listening Empathic listening Supportive listening Question 22 Explains the reasons for feelings or behavior Asks more questions to clarify Uses your own words to summarize the content and feeling Solves, judges, or advises Question 23 Sandwiched criticism comes across as a personal attack. Sandwiched criticism places too much emphasis on the positive messages. Sandwiched criticism makes the other person hungry. Sandwiched criticism can cause confusion and send a mixed message. Question 24 Neutrality communication Supportive communication Defensive communication Dependency communication Question 25 Neutrality Equality Control Superiority Question 26 Verify all nonverbal messages. Consider the messages you are communicating nonverbally. Recognize how you communicate nonverbally. Generalize that all nonverbal cues are the same for all people. Question 27 Socioeconomic status Marital status Leadership status Gender Question 28 A person does not use prior knowledge of cultural differences. The greater the linguistic-cultural difference, the greater the likelihood of communication breakdown is. Different cultures have different norms and taboos. When communication breaks down with cross-cultural encounters, it is usually attributed to cultural differences. Question 29 Ignore what is being said because you have the correct answer. Write out your grocery list so you dont forget any items. There is no need to listen to the speaker; handouts will be given at the end of the meeting. Recognize your personal perceptions during the communication process. Question 30 Trust is increased when nonverbal and verbal communication complement each other. Nonverbal messages communicate much about relationships. Nonverbal communication is an insignificant amount of the messages you send. Nonverbal communication is not culture-bound and does not reflect the values and norms of a culture. Question 31 gh versus low power differences in relationships Individualism versus collectivism Self-management Masculinity versus femininity Question 32 Managers have more time for strategic planning. Employees would withhold suggestions. Volume of communication would increase. Innovation and sharing of ideas would increase.
