Review case study and answer the questions below. 1-2 pages typed 25 Points Due 12/27 Questions: Question Points Grade Briefly describe the organization, setting, situation, who is involved, who decides what, etc. 3 What is the objective of the case Study? 3 What are the key tactics used to engage patients? Why do you believe the tactics worked? 4 Specifically identify the majorand secondary problems. Whatare the real issues? 4 Discuss some of the challenges that were faced because of high turnover? 3 Why is breaking the glass process effective and has it brought optimal results? 4 Evaluating the system- how would you measure success? There must be measurable goals put in place with the recommendations. 4 Total
