Introduction- A. Define effective listening. Cite text, author, etc. if using a definition you find. B. Preview with a thesis what you have learned about your listening Body- What are your strengths as a listener? What are your challenges as a listener? In waht context/situation are you a better listener? How will you improve your listening effectiveness? What benefits will you gian from improving your listening? Conclusion- Summary of what you learned. 2. explain how understanding and managing your emotions will allow you to become a more competent communicator.